Shipping and returns

Shipping

Deliveries within the Netherlands
For shipments within the Netherlands, no shipping fees are charged. After we have received your order and payment, your order will be processed. If you order before 13:00, you will receive your order the following workday. If you order after 13:00, then the order will not be delivered on the following workday, but on the workday after that.

NOTE: For international deliveries, other conditions apply.

Deliveries outside the Netherlands
For all shipments to an address outside the Netherlands, we charge € 9.95 in shipping fees. This is based on the current rates of our delivery service, UPS. After we have received your order and payment, your order will be processed as soon as possible. The expected delivery time outside the Netherlands varies from 1 to 3 workdays, depending on the destination country.

All the stated delivery times are indicative.

All orders will be sent by UPS. The orders will be delivered by UPS between 09:00 and 19:00. You can check the status of your order with a Track & Trace code. When your order is underway, you will receive a more specific delivery time. Should you not be at home when the delivery service arrives, you will receive a message from UPS about a second delivery attempt, or an indication will be given of where you can pick up the package.


Returns

After you have ordered a product, you have a 14-day cooling-off period. If your product does not meet your wishes, then you can return the product. From the time you have received the package, you have 14 days' time to send the package back. Before you return the product, you report the return. You do this by logging into your account. When you are logged in, you click on 'My orders', where you can then report the return. Should you want to receive a different shirt (for example, another size or colour), then you can indicate this in 'general comments'. 
If you have not created an account, you cannot report the return via our website. It is then important that you contact us; via e-mail (webshop@r2.amsterdam) or by phone (+ 31 (0)20 26 23 864). Then we can register the return for you. 


After reporting the return, you can complete the return form and send it along with (a copy of) the invoice and the product.  The return form and the invoice are included in your package. 
 
The checklist for the return: 

- The cooling off period and the return time have not yet been exceeded. 
- The return request is reported via the website, via e-mail or by phone.
- The tags are still on the product.
- The product is back in the original packaging.
- The product is not damaged.
- The return form has been completed.
- The return form and a copy of the invoice are included in the package. 

You can send the package back to:

R2
Molensteijn 8
3454 PT De Meern 
Netherlands

When we have received the product in good condition (see checklist), the full amount (excluding shipping costs for the return) will be refunded. After receipt of the product, this amount will be refunded as soon as possible, but no later than within 14 days. 


 
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