Frequently asked questions


How do I know what size to order?
You can find out what size you need by checking the page 'size measurements'. One tip is to have your measurements taken by someone else.


Payment method
R2 Amsterdam offers iDEAL, Visa, MasterCard, Maestro, AfterPay and bank transfer as payment methods. All of this is done with a secured SSL connection. You can see this is the case when the web address starts with httpS://. Always check this, to be certain, before you pay. A small amount will be charged for using the payment methods of Visa, MasterCard and Maestro. You can find more about payments on the page 'orders and payment'.
 

How long does it take before I receive my order?
The average delivery time is 1-2 workdays. The delivery time for orders on Fridays and on the weekend is between 2 and 4 days. You can find more about this on the page 'shipping and returns'.  


Why has my order not arrived?

To find that out, you can look at several things:

  • Is the e-mail address correct? 

Did the order go through? To see whether this is the case, you can check to see whether you received a confirmation e-mail. If you have not received a confirmation e-mail, then check whether you entered your e-mail address correctly. If you did receive the confirmation, the a shipping notification should also have been sent, with a Track & Trace code for your package.

  • An order before or after 13:00.

If you ordered before 13:00 then your order will tentatively be delivered the following workday. When you order a product after 13:00 then you receive  the order within two workdays.

A product that is ordered on Friday or on the weekend will be delivered on Tuesday.

                         - The stated delivery times are indicative. - 

  • The package has not arrived and the points above have been checked. 

If your order was completed properly, you received a confirmation and a Track & Trace code but the package has not yet been received, it may be that the delivery service delivered the package to a pick-up location or has yet to make a second attempt. You should receive a message about this from UPS. 

Should this not be the case, then you can contact us by phone (+31 (0)20 26 23 864) or via e-mail (webshop@R2.amsterdam). 


I received the wrong products in my order.
It can happen that you have received the wrong product. A mistake can be made in placing the order or in the warehouse when packaging the order. If this is the case, then contact us as soon as possible by calling +31 (0)20 26 23 864 or by sending an e-mail to webshop@R2.amsterdam. 


The product is not what I expected.
You can return the product within 14 days after receipt. More about how the product can be returned can be found on the page 'shipping and returns'


Do you also deliver outside the Netherlands? Shipment outside the Netherlands?

We currently deliver in the countries below. Is the country you want not listed?Ask about the options via webshop@R2.amsterdam.

At the moment we deliver our products in the countries listed as below. If you would like to order from another country, please send an email to webshop@R2.amsterdam.

Austria Austria
Denmark Denmark
United Kingdom United Kingdom
Sweden   Sweden


I bought a shirt from you in the ship and it is defective. Who can I turn to? 
If you purchased the shirt in a shop, you can bring the product to the shop in question.

Will I only receive an invoice by e-mail?
An invoice will automatically be sent to your e-mail. Your invoice will also be included with your shipment.


I have a shop and would like to sell your shirts. 
This is a B2C shop (business to consumer). If your company would like to buy our shirts for resale, you can contact us via info@R2.amsterdam

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